9. Notice of defects
The customer is to check the received goods immediately upon receipt regarding quantity, appearance and warranted characteristics. We need to be notified of obvious defects in written form within one week of receiving the goods. In case of legitimate complaint it lies in our discretion to either rectify and repair faulty goods or replace these. For the rectification of a defect the customer is to grant us appropriate time and chance and provide us with the faulty item or a sample thereof. If we miss an adequate deadline without having repaired the faulty item or provided a replacement or if the repair or replacement respectively is impossible, fails or we refuse to do so, the customer can then make use of his right of contract cancellation or reduction of the purchase price.